> ## Documentation Index
> Fetch the complete documentation index at: https://docs.visita.co.za/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Management

> Manage your Visita account settings

# Account Management

Everything you need to manage your Visita account.

## Accessing Settings

Go to `visita.co.za/account/settings` to manage your account.

## Profile Settings

### Update Your Name

1. Go to Account Settings → Profile
2. Edit your display name
3. Click Save

### Update Profile Photo

1. Go to Account Settings → Profile
2. Click on your avatar
3. Upload a new image

### Civic Profile

Add skills and a bio to let neighbors know how you can help:

* **Bio:** Short description of your civic interests
* **Skills:** First Aid, Legal, Engineering, etc.

<Tip>
  Adding skills helps you get matched with relevant projects
</Tip>

## Security Settings

### Change Password

1. Go to Account Settings → Security
2. Click "Change Password"
3. Enter current password
4. Enter new password (twice)

### Reset Password

If you forgot your password:

1. Go to `visita.co.za/auth/forgot-password`
2. Enter your email
3. Check inbox for reset link
4. Create new password

### Two-Factor Authentication

*Coming soon* — Additional security for your account.

## Civic Wallet

Manage your **Shukrands** (Community Currency) and financial contributions.

### Access Your Wallet

Go to Account Settings → **My Wallet** (or `visita.co.za/account/wallet`).

### Features

* **Balance:** View your available funds (Pegged 1:1 to ZAR).
* **History:** Track all earnings, pledges, and refunds.
* **Top Up:** Buy Shukrands to fund community projects.
* **Withdraw:** Transfer funds back to your bank account.

### Refunds

If a project you pledged to is cancelled, your funds are automatically returned to your wallet. You can then choose to withdraw them or re-pledge to another cause.

## Ward Membership

### Switch Home Ward

1. Go to Account Settings → Ward
2. Click "Change Ward"
3. Search for new ward
4. Confirm switch

<Warning>
  You can only switch wards once every **72 hours**
</Warning>

### Leave Ward

Leaving a ward removes your ability to:

* Vote on decisions
* Post in discussions
* Join projects

Your past contributions remain visible but anonymized.

## Notifications

Control what emails you receive:

| Notification    | Default | Description                    |
| --------------- | ------- | ------------------------------ |
| Ward Briefing   | Daily   | Summary of ward activity       |
| Signal Updates  | On      | Changes to issues you follow   |
| Project Updates | On      | Updates to projects you joined |
| Governance      | On      | New polls, decisions           |
| Marketing       | Off     | Product announcements          |

## Data Management

### Download Your Data

Get a copy of all your data:

1. Go to Account Settings → Privacy
2. Click "Download My Data"
3. You'll receive a JSON file

### Delete Account

<Warning>
  This action is **permanent** and cannot be undone.
</Warning>

1. Go to Account Settings → Privacy
2. Click "Delete Account"
3. Enter your password to confirm
4. Account will be scheduled for deletion

**What happens:**

* Profile removed immediately
* Email unsubscribed
* Past reports anonymized (not deleted)
* Votes removed from counts

## Troubleshooting

<Accordion title="I can't log in">
  * Verify email and password are correct
  * Try password reset
  * Check if account was deleted
  * Contact [support@visita.co.za](mailto:support@visita.co.za)
</Accordion>

<Accordion title="I'm not receiving emails">
  * Check spam/junk folder
  * Verify email address is correct
  * Add visita.co.za to safe senders
  * Check notification settings
</Accordion>

<Accordion title="I want to change my email">
  1. Go to Account Settings → Profile
  2. Click "Change Email"
  3. Enter new email
  4. Verify via confirmation link sent to new email
</Accordion>