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Ask Visita

Your AI-powered civic intelligence assistant.

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What Is Ask Visita?

Ask Visita is an AI assistant that can answer questions about:
  • Your ward and municipality
  • Local government services
  • Civic processes and voting
  • Community projects and events
  • Government tenders
Ask Visita uses Retrieval-Augmented Generation (RAG) — it searches our knowledge base to give you accurate, sourced answers.

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How to Use It

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On Ward Pages

  1. Look for the floating “Ask Visita” button (bottom right)
  2. Click to open the chat modal
  3. Type your question
  4. Get an instant answer

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Example Questions

Ward Info

“Who is the councillor for Ward 26?”“What is the population of my ward?”

Services

“Where is the nearest police station?”“How do I report a burst pipe?”

Government

“When are the next local elections?”“What parties control my municipality?”

Tenders

“Are there any construction tenders in Durban?”“How do I bid on government tenders?”

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What It Can Answer

TopicExamples
Ward dataDemographics, councillors, municipalities
DirectoryFinding businesses, government offices
ProcessesHow to report issues, vote, join projects
TendersActive government procurement opportunities
ElectionsVoting information, political parties

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What It CAN’T Do

Ask Visita is an information assistant, not a decision-maker.
  • ❌ Submit reports or votes on your behalf
  • ❌ Access your personal account data
  • ❌ Make financial transactions
  • ❌ Provide legal or medical advice
  • ❌ Access private government systems

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How It Works

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Knowledge Sources

Ask Visita draws from:
  • 4,468 ward records
  • 257 municipality profiles
  • 60,000+ directory listings
  • 7,000+ government tenders
  • Official Visita documentation

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Tips for Better Answers

Be specific. “What’s the weather in Ward 79700026?” works better than “What’s the weather?”
Include context. “How do I report a pothole in Durban?” is clearer than “Report pothole”
Ask one thing at a time. Break complex questions into parts.

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Privacy

  • Questions are not stored with your identity
  • We don’t train AI models on your questions
  • Ward context is used to give relevant answers
  • No personal data is shared with AI providers