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Reporting Issues

See something broken in your neighborhood? Report it as a Signal and watch your community fix it.

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What Can You Report?

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How to Report

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Understanding Signal Priority (The Heat System)

To ensure important issues get fixed first, Visita uses a Heat Index to rank signals.

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1. The Heat Score

Every signal has a “Heat Score” calculated from:

• Severity: Critical issues get an automatic boost.
• Community Interest: Every upvote adds heat.

Formula: Upvotes + (Severity Multiplier)

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2. Visual Indicators

Look at the colored border on the left of each card:

• Red (Critical): Score > 50 (Urgent attention needed)
• Orange (High): Score > 20 (Gaining traction)
• Green (Normal): New or low-severity reports

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3. Smart Sorting

The feed automatically sorts signals so you see what matters:

1. Critical Issues (Always on top)
2. High Heat (Most discussed/upvoted)
3. Newest (Just reported)

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Interacting with Signals

You don’t need to open every report to make a difference. Use Quick Actions directly on the card:

• Upvote: Tap the thumbs-up to validate an issue. The count updates instantly.
• Discuss: Tap the message icon to join the specific chat room for that issue.

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Managing Your Reports

You have full control over the issues you report, but with some rules to preserve community trust.

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Edit Report

• When: A report is still “Fresh” (Draft/Reported status).
• What: Fix typos, update location, or clarify description.
• Restriction: Cannot edit once the issue has been Acknowledged or has received Upvotes (to prevent changing the context of neighbor support).

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Delete Report

• When: The report has no activity yet (0 Upvotes, 0 Comments).
• Why: You made a mistake or reported a duplicate.
• Restriction: If neighbors have already engaged, you cannot delete it. Use Withdraw instead.

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Withdraw Report

• When: Anytime.
• Why: The issue is no longer relevant, or you wish to stop receiving updates.
• Effect: The report is marked as “Withdrawn” and archived. It remains visible in the Ledger for transparency but stops gathering support.

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What Happens Next?

1. AI Analysis — Our system analyzes your report and estimates cost/responsibility.
2. Community Support — Neighbors “Upvote” to show interest. This increases the report’s Heat.
3. Resolution Path — Based on heat, the system creates a poll or escalates to the municipality.
4. Fix Logged — When a fix is reported, its status changes to Resolved.
5. Neighbor Verification — Neighbors confirm if the fix is real. 3 verifications close it; 3 disputes reopen it.

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Civic Trust & Reputation

Visita is built on Institutional Memory and Trust. Actions in the signal system earn you Trust Points:

• Report a Problem: +5 Points (when validated)
• Verify a Neighbor’s Fix: +2 Points
• Reach Community Consensus: +10 Points (for the reporter)

High Trust Scores unlock “Trusted Citizen” badges and increase the weight of your observations.

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Preventing Duplicates

Before submitting a report, our system checks for similar issues already reported nearby. If a match is found:

• Tap “Me Too” to join the existing report.
• This increases the “Heat” of the existing issue instead of creating clutter.

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Tips for Good Reports