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Account Management

Everything you need to manage your Visita account.

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Accessing Settings

Go to visita.co.za/account/settings to manage your account.

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Profile Settings

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Update Your Name

1. Go to Account Settings → Profile
2. Edit your display name
3. Click Save

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Update Profile Photo

1. Go to Account Settings → Profile
2. Click on your avatar
3. Upload a new image

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Civic Profile

Add skills and a bio to let neighbors know how you can help:

• Bio: Short description of your civic interests
• Skills: First Aid, Legal, Engineering, etc.

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Security Settings

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Change Password

1. Go to Account Settings → Security
2. Click “Change Password”
3. Enter current password
4. Enter new password (twice)

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Reset Password

If you forgot your password:

1. Go to visita.co.za/auth/forgot-password
2. Enter your email
3. Check inbox for reset link
4. Create new password

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Two-Factor Authentication

Coming soon — Additional security for your account.

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Civic Wallet

Manage your Shukrands (Community Currency) and financial contributions.

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Access Your Wallet

Go to Account Settings → My Wallet (or visita.co.za/account/wallet).

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Features

• Balance: View your available funds (Pegged 1:1 to ZAR).
• History: Track all earnings, pledges, and refunds.
• Top Up: Buy Shukrands to fund community projects.
• Withdraw: Transfer funds back to your bank account.

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Refunds

If a project you pledged to is cancelled, your funds are automatically returned to your wallet. You can then choose to withdraw them or re-pledge to another cause.

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Ward Membership

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Switch Home Ward

1. Go to Account Settings → Ward
2. Click “Change Ward”
3. Search for new ward
4. Confirm switch

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Leave Ward

Leaving a ward removes your ability to:

• Vote on decisions
• Post in discussions
• Join projects

Your past contributions remain visible but anonymized.

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Notifications

Control what emails you receive:

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Data Management

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Download Your Data

Get a copy of all your data:

1. Go to Account Settings → Privacy
2. Click “Download My Data”
3. You’ll receive a JSON file

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Delete Account

1. Go to Account Settings → Privacy
2. Click “Delete Account”
3. Enter your password to confirm
4. Account will be scheduled for deletion

What happens:

• Profile removed immediately
• Email unsubscribed
• Past reports anonymized (not deleted)
• Votes removed from counts

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Troubleshooting

I can't log in

• Verify email and password are correct
• Try password reset
• Check if account was deleted
• Contact support@visita.co.za

I'm not receiving emails

• Check spam/junk folder
• Verify email address is correct
• Add visita.co.za to safe senders
• Check notification settings

I want to change my email

1. Go to Account Settings → Profile
2. Click “Change Email”
3. Enter new email
4. Verify via confirmation link sent to new email