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Frequently Asked Questions

Quick answers to common questions about Visita.

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Getting Started

Visit visita.co.za/ward and either:
  • Allow location access for automatic detection
  • Enter your address in the search bar
Your ward code appears in the URL (e.g., /ward/79700026).
Browsing: No account needed. View ward info, directory, and public data freely.Participating: You need an account to:
  • Report issues
  • Vote on decisions
  • Join projects
  • Post in discussions
  1. Create an account at visita.co.za/auth/sign-up
  2. Navigate to your ward page
  3. Click “Join Ward”
You can only be a member of one ward at a time (changeable every 72 hours).

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Reporting Issues

  1. Your report appears in the ward’s Community feed
  2. Neighbors can upvote (“Me Too”) your report
  3. Our AI analyzes the issue and estimates cost/responsibility
  4. When enough people support it (heat ≥ 10), a resolution poll is created
  5. Community votes on how to fix it
Your name is visible to other ward members, but personal contact details are private.We don’t share your information with third parties.
Reports may be moderated if they:
  • Contain personal attacks or hate speech
  • Are not civic issues (personal disputes)
  • Are duplicates of existing reports
  • Lack sufficient detail or location

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Voting & Governance

Only verified members of that ward can vote. You must:
  • Have a Visita account
  • Be a member of the ward (joined via “Join Ward”)
Each person gets one vote per poll.
Polls require a minimum number of votes (quorum) within 48 hours. If quorum isn’t met, the default option is selected (usually “Log with Municipality”).

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For Sellers

  1. Create an account
  2. Go to visita.co.za/seller/onboarding
  3. Set up your store and add products
See our Seller Onboarding Guide for details.
  • Marketplace: Free (basic listing)
  • Premium features: See Seller Services for pricing
We don’t take a cut of your sales.

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Privacy & Data

See our full Privacy Policy. In short:
  • Basic profile info (name, email)
  • Ward membership
  • Activity (reports, votes, posts)
We don’t track you across the web or sell your data.
Go to visita.co.za/account/settings → Privacy & Security → “Delete Account”This permanently removes your profile and activity. It cannot be undone.

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Technical

Try these steps:
  1. Refresh the page
  2. Clear your browser cache
  3. Try a different browser
  4. Check your internet connection
If issues persist, contact support@visita.co.za
  • Check your email and password are correct
  • Try “Forgot Password” to reset
  • Make sure you’re using the email you signed up with
  • Check your spam folder for verification emails