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Privacy & Data Policy

Your privacy matters. Here’s how we handle your data.

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Our Commitment

We don’t track you. We don’t sell your data. We don’t play games with your attention.
Visita is built on the principle of civic trust, not engagement farming.

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What We Collect

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Account Information

DataPurposeRequired
EmailLogin, notificationsYes
NameProfile displayYes
Ward membershipConnect you to your areaYes
Phone (optional)Account recoveryNo

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Activity Data

DataPurposeVisibility
Reports you makeCommunity improvementWard members
Votes you castDemocratic participationAnonymous aggregate
Projects you joinCoordinationWard members
Posts you writeDiscussionWard members

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Technical Data

DataPurposeRetention
IP addressSecurity, location guessSession only
Browser typeCompatibilityAnonymized
Page viewsPerformance30 days, anonymized

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What We DON’T Collect

  • ❌ Cookies for advertising
  • ❌ Cross-site tracking
  • ❌ Browsing history outside Visita
  • ❌ Biometric data
  • ❌ Financial information (payments handled by Paystack)

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Analytics

We use privacy-first analytics:
  • No cookies required
  • Daily-rotating visitor IDs (not persistent)
  • No personal profiles built
  • No data sold to third parties

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Your Rights (POPIA Compliance)

As a South African platform, we comply with POPIA:

Access

View all data we have about you

Correction

Fix incorrect information

Deletion

Delete your account and data

Portability

Export your data as JSON

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Exercising Your Rights

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Download Your Data

  1. Go to visita.co.za/account/settings
  2. Click “Download My Data”
  3. You’ll receive a JSON file with all your information

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Delete Your Account

  1. Go to visita.co.za/account/settings
  2. Navigate to Privacy & Security
  3. Click “Delete Account”
  4. Confirm deletion
Account deletion is permanent and cannot be undone. Your reports will be anonymized, not deleted, to preserve ward history.

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Data Security

  • All data encrypted in transit (HTTPS)
  • Database protected with Row Level Security
  • Regular security audits
  • No plain-text passwords stored

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Third Parties

ServicePurposeData Shared
SupabaseDatabase, AuthAccount data
PaystackPaymentsPayment transactions
ResendEmailEmail address
AlgoliaSearchPublic directory data
We don’t share personal data with advertisers.

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Contact

Privacy questions? Email privacy@visita.co.za
Last updated: January 19, 2026